Call Us: 504-888-8748

Serving Southeast Louisiana

FREQUENTLY ASKED QUESTIONS

What do I need to order your services?
Our services require an ordering physician. We do accept “Verbal Orders” from physician offices and home health agencies. Our staff follows-up with a “Written Order” that is faxed to the ordering physicians to be signed and faxed back to our office.

How long does it take from the time I place an order to the time I receive a transcribed report?
Once we receive your service order it takes about 24 hours to complete the service. Completion of service includes a transcribed Radiology Report that is faxed to the Ordering Physician and the Ordering Home Health Agency for your medical records. Nursing Home and Assisted Living patients’ Radiology Reports are faxed to the facilities Medical Records Department.

Who pays for your services?
Our services are payable by most major insurance agencies for your patients that are “homebound”. This would include Medicare Part B, Louisiana Medicaid, Tenet, Humana and Office of Group Benefits. Prior authorization is not required by the listed insurance companies.

If your insurance company is not listed, please call our office and our staff will verify coverage.

What diagnosis is typically covered by Insurance companies?
Some frequent used diagnosis for chest x-rays include; congestion, chest pain, fever, shortness of breath and wheezing. Chest x-rays are also covered for abnormal loss of weight. Skeletal x-rays such as foot, hip, pelvis are covered for pain and/or injury due to a fall. Lumbar, Cervical and Thoracic spine x-rays are covered for fall or injury.

We also perform x-rays to follow-up after treatment for a fracture. This is commonly used by our orthopedic doctors that want to monitor their patient’s progress without the stress and logistics of having them come into the office.

Who bills for your services?
Our office files all claims electronically with our participating insurance groups. Most twenty percents are automatically crossed over and for those patients that do not have a supplemental policy we wait until the Medicare claim has been processed and paid before billing the patient.

Will I need a contract?
No. Our services are available without contracts.

What is not covered by most insurance companies?
Routine chest x-rays that are required for nursing home admission or not covered by Medicare Part B. The only exception to this would be if a resident received a negative TB screen and then tested positive. Also, routine preoperative screenings are not covered. Preoperative is covered only if the patient has a history of cardiac problems and the physician is monitoring the patient’s situation.

What kind of X-rays do you do?
We can obtain any skeletal x-ray. Frequent x-rays include; chest, abdominal, hip, pelvis and shoulder. We also do Lumbar, Thoracic and Cervical Spine. Please see our “Order Services” page for more information.

How much time does it take to get an x-ray?
Once the technician is in your home, it takes an average of 10 minutes to obtain the images needed.

Are there any special requirements for home health x-rays?
Our x-ray machines require “wheelchair access” and an electrical outlet.

I need to order an x-ray. Where do I start?
Please go to our Clients page and follow the Ordering and x-ray instructions. Once our office receives your order, we call to set-up a convenient time for your patient. It takes minutes for our x-rays to be processed and downloaded to our radiologist. All vans are equipped with digital processing and transmission capabilities. From there the radiologist reads the film and turns out a Radiology Report. This report is faxed to both the ordering physician and the ordering home health agency.